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LIMITED WARRANTY

 

Goodyear Singapore Pte Ltd provides a limited warranty for all Goodyear branded passenger tyres and light truck tyres purchased from its authorised retailers for use in Singapore.

 

Warranty Period:
5 years from the date of manufacturing or 1 year from the date of invoice whichever that expires earlier.

 

3 STEPS TO APPLY FOR A CLAIM OR AN ADJUSTMENT:

Step 1 – Go back to the store of purchase and let them verify whether the tyre is claimable

Step 2 – Contact Goodyear authorized distributors.

During office hours (9am to 5pm, Monday-Friday):

  • Automotive Technology Pte Ltd Tel: 6262 1010
  • Binter & Co Tel: 63457611
  • Hock Tyre Pte Ltd Tel: 6746 6686

Information required:

  • Your name, mobile number and email address
  • Description of vehicle license plate number, make, model and year
  • Description of tyres model and size
  • Original invoice and warranty card
  • Reasons for the claim

 Step 3Inspection by Goodyear Authorised Service Centre

Goodyear Authorized Distributors will arrange an appointment for the affected tyres to be inspected in one of the Authorized Service Centers.

In the event that the tyres are found to have manufacturing defects, Goodyear Singapore and the Authorized Distributors will at its option, provide the customer with either:

1) Free tyre replacement:

  • A one to one replacement will only be extended to customers with proof of purchase (show of original invoice is needed)
  • To qualify for the free tyre replacement, the remaining tread depth must not be less than 7mm (average across the surface of the affected tyre).
  • Replacement is granted for the affected tyre only.
  • Tyre will be replaced with a similar Goodyear tyre (same pattern and size but different date of manufacturing).
  • The affected tyre must be retained by the Authorised Service Centre.

2) Cash refund:

  • A cash refund will be extended to customers with proof of purchase (show of original invoice is needed)
  • The remaining tread depth must be above 1.6mm (average across the surface of the affected tyre).
  • Refund is granted for the affected tyre only.
  • The refund will be based on Goodyear’s recommended retail price list or the original invoice price whichever is lower.
  • Customers can use the refund to offset the purchase of a new tyre from the Authorised Service Centre.

2a) 100% Cash refund:

If the store does not have a similar Goodyear tyre (same pattern and size) for replacement and the remaining tread depth of the affected tyre is above 7mm (average across the surface of the tyre), the claimer is entitled to a 100% cash refund.

  • To qualify for the 100% cash refund, the remaining tread depth must be above 7mm (average across the surface of the tyre).
  • Refund is granted for the affected tyre only.
  • The refund will be based on Goodyear’s recommended retail price list or the original invoice price list, whichever is lower.
  • GST will not be refunded.
  • The affected tyre must be retained by the Authorised Service Centre.

2b) Pro-rated adjustment (partial refund):

  • A pro-rated adjustment with partial refund will be extended to customers with proof of purchase (show of original invoice is needed).
  • To qualify for the partial refund, the remaining tread depth must be more than 1.6mm average across the surface of the tyre.
  • The remaining tread depth is between 1.6mm to 7mm. (average across the tyre surface).
  • Refund is granted for the affected tyre only.
  • The refund will be based on Goodyear’s recommended retail price list or the original invoice price, whichever is lower.
  • GST will not be refunded.
  • The affected tyre must be retained by the Authorised Service Centre.

Example:

  • Remaining tread depth is at 4mm (average across the surface of the affected tyre)
  • (4mm – 1.6mm) / 8mm = 30%
  • Goodyear’s recommended retail price or the original invoice price for the tire is $100 before GST.
  • Customer will only receive a partial refund of $100 x 30% = $30.
  • The refund can be used to offset the purchase of new tyre/tyres from the Authorised Service Centre.

 

What is not covered by this limited warranty?

This Limited Warranty does not cover damage or irregular wear and tear caused by or arising from:

  • Accident including puncture, cut, impact break, bruise, bulge etc.
  • Improper use or operation, including, without limitation: Improper use such as racing, overloading, improper inflation pressure, fitting not according to the specification of the car or wheels manufacturer, misapplication, negligence, and alterations to the tyre.
  • Insufficient or improper maintenance, including, without limitation: Failure to rotate tyres regularly, wheel misalignment, worn suspension components, improper tyre mounting or demounting, tyre/wheel assembly imbalance, or other vehicle conditions, defects, or characteristics.
  • Contamination or degradation by petroleum products or other chemicals, fire or water.
  • Improper repair. Improper repair voids this Limited Warranty.
  • If the tyre has less than 1.6mm tread depth, this limited warranty will no longer apply.
  • The affected tyre must be retained by Goodyear’s authorised service centre.
  • The GST paid is not covered under this Limited Warranty.